Thanks for shopping at GENESIS BRACELET.
If you are not entirely satisfied with your purchase, we're here to help.
You have  calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
|Manufacturing defective||3 days after received||bear by GENESIS||Yes||Yes|
|Incorrect item||3 days after received||bear by GENESIS||Yes||Yes|
|No reasons||7 days after received||bear by Customer||Yes||Yes|
* Size fitting issues will return under 'No Reasons'.
Please return your items to the following address:
B-7-09, Block B, Plaza Ativo,
Jalan PJU 9/1, Damansara Avenue,
Bandar Sri Damansara 52200 Kuala Lumpur, Malaysia.
How Returns Work
1. Customer requests a return via email/ wechat/ facebook inbox.
2. We notified of the request.
3. We send you a 'Return Confirmation'
4. You ships the item back to us.
5. We inspect the item and issue a refund/replace.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us [email protected]